VISIT uk lab
London Office/Labs: 14 Devonshire Place, London, W1G 6HX and 41 Curzon Street, London, W1J 7UB.
FREQUENTLY ASKED QUESTIONS
Yes, we make every effort to ensure that product images accurately represent the items you will receive. Our photos are taken under controlled lighting to showcase true colours, textures, and details. Please note that slight variations may occur due to your screen's display settings or monitor calibration. If you have any concerns about a specific product, feel free to contact us before placing your order.
Once your order is placed, a confirmation email containing your sales receipt will be sent to the email address used at checkout. You can also view and download your receipt by logging into your account on our website and navigating to My Orders. If you checked out as a guest, please check your inbox (and spam folder) for your order confirmation email.
We offer a hassle-free return policy within 30 days of delivery. To initiate a return, contact our support team at support@evolvelabsuk.co.uk with your order number and reason for return. Items must be unused, in their original packaging, and in resalable condition. Once your return is received and inspected, a refund will be processed to your original payment method within 5–7 business days.
We regularly restock popular items, though availability can vary. To get notified when a specific product is back in stock, click the "Notify Me" button on the product page and enter your email address. You can also follow our social media channels or subscribe to our newsletter for restock announcements and new arrivals.
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