Refund and Returns Policy

Policy Overview

At EvolveLabs UK, we hold our research peptide compounds to a strict quality standard. Every order leaves our facility HPLC-tested, batch-documented, and temperature-regulated. We stand behind the quality of everything we supply.

If your order arrives damaged, incorrect, or does not meet the documented specification, we resolve it. This policy sets out your rights clearly and tells you exactly what to do if something goes wrong.

Return Eligibility

To qualify for a return or refund, your order must meet the following conditions. Please read these carefully before contacting our support team.

• The return request is submitted within 30 days of the confirmed delivery date
• The product is unused and in its original sealed packaging
• The product has been stored correctly at the recommended temperature from the point of delivery
• The original Certificate of Analysis and batch documentation are included with the return
• The return reason falls within the eligible categories listed below

How to Return an Item

Starting a return is straightforward. Follow the steps below to ensure your return is processed without delays.

1. Email support@evolvelabsuk.co.uk with your order number, the product name, and a clear description of the issue. Attach photos if the product arrived damaged.
2. Our support team reviews your request within 2 business days and confirms whether the return is approved.
3. Once approved, you receive a return authorisation reference and the correct return address. Do not send items back without this reference.
4. Pack the product securely in its original packaging, include the CoA documentation, and write your return reference clearly on the outside of the parcel.
5. Ship using a tracked service. EvolveLabs UK covers return shipping costs for damaged or incorrect orders. Change-of-mind returns are at the customer’s cost.
6. Once we receive and inspect the return, we process your refund or replacement within 5 to 7 business days.

The Refund Process

Once your return reaches us and passes inspection, we process refunds promptly. Here is what to expect at each stage.

• Refunds go back to the original payment method used at checkout
• Processing takes 5 to 7 business days from the date we confirm receipt of your return
• You receive a confirmation email once the refund is issued
• Bank processing times vary by provider, but most customers see funds within 3 to 5 additional business days after our confirmation
• Orders paid via bank transfer are refunded directly to the originating account

If you placed your order through our EvolveLabs UK shop, you can also log into your account dashboard to track the status of your return and refund. Questions about your refund status should go to support@evolvelabsuk.co.uk with your order number as reference.

Damaged or Incorrect Orders

Damaged deliveries and incorrect orders are our priority to resolve. If your order arrives in any of the following states, contact us within 48 hours of delivery so we can act quickly.

• Vials cracked, leaking, or visibly compromised on arrival
• Temperature packaging breached or product arrived warm
• Product received does not match the item ordered or the label on the packaging
• Certificate of Analysis missing from the order
• Batch number on the product does not match the CoA documentation included

For damaged deliveries, photograph the packaging and product before opening further. These images support your claim and speed up resolution. Send them directly to support@evolvelabsuk.co.uk alongside your order number.

All our products, from the Alluvi Retatrutide 40mg and Retatrutide 20mg through to the Glow GHK-Cu and NAD+ research compound, leave our facility in documented, verified condition. If something arrives wrong, we fix it.

Non-Returnable Items

Due to the nature of research-grade compounds and UK regulatory requirements, some items fall outside the return window regardless of circumstance. These include:

• Products that have been opened, used, or reconstituted
• Products returned without original batch documentation or CoA
• Products returned outside the 30-day window without prior approval
• Products that were stored incorrectly after delivery, compromising compound integrity
• Custom or bulk orders placed under a specific research protocol agreement

Contact Us

Our support team handles all returns, refund queries, and order issues directly. We aim to respond to every email within 2 business days.

• Email: support@evolvelabsuk.co.uk
• Response time: within 2 business days
• Hours: Monday to Friday, 9am to 5pm GMT

You can also manage orders and view previous purchases through your EvolveLabs UK account. If you placed an order as a guest, your order confirmation email contains the reference number you need for any support query.

If you have not yet placed an order and want to check a product specification before buying, visit our About EvolveLabs UK page for full details on our quality assurance process, or browse the Retatrutide Bundle and other products directly in the shop.

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